Buying a car is a decision that involves multiple factors. From the type of vehicle to the features that interest us most, such as fuel efficiency, design, or the technologies it includes. Today, we have the advantage of being able to explore many of these options from the comfort of our home, which makes the process much easier.
However, despite all the information and advances in automotive technology, buyers don't always get what they expect. Although many modern cars have state-of-the-art systems, they don't always work as they should. This is what has happened with some models from a well-known brand in particular, and owners now have an important opportunity to assert their rights.
Technical problems in Mazda vehicles
Mazda has faced a series of problems related to its Mazda Connect system in certain models sold in the U.S. The affected vehicles experienced failures in GPS, phone calls, music, and the rearview camera.
These problems weren't just annoying; in some cases, they also posed a danger to drivers. For example, the system's screen would turn off and on unexpectedly.
The affected models include Mazdas 2, 3, 6, CX-3, CX-5, and CX-9, which has led to a series of class-action lawsuits from consumers. These technical problems have caused a large number of complaints, which led the company to seek a solution for its customers.
Legal agreement and compensation for owners
In response to the lawsuits, Mazda has reached a legal agreement that could benefit owners of the affected vehicles. The company has offered to extend the cars' warranty by an additional 24 months to cover the necessary repairs. In addition, owners may receive compensation of up to $1,750, depending on previous repairs they've had to pay for.
It's important to note that this agreement only applies to those owners who have proof of the problems or repairs related to the Mazda Connect system. Interested parties must submit their claim before August 1, and they must complete the process before July 2 to avoid losing their right to compensation.
If you're the owner of a Mazda that has experienced problems with the Mazda Connect system, you now have the opportunity to obtain financial compensation. Make sure to check if your car is among the affected models and complete the paperwork before the deadlines. Although technology in cars isn't perfect, it's essential that manufacturers take responsibility and offer solutions for consumers.